The Samanaga Diaries
The Samanaga Diaries
Blog Article
Sooner or later. But compared to simpler and cleaner interfaces, even from rivals with likewise wide feature sets like Vivantio Professional, I discovered its crowded consumer interface tricky to navigate.
You'll find not many providers who are positioned to serve the entire IT sector, from compact enterprises towards the Fortune five hundred, just how that SolarWinds and Samanage do. Mid-market and more compact businesses are underserved inside the space, as present offerings have a tendency to center on sophisticated enterprise remedies that need devoted personnel and high priced professional services engagements.
Samanage's IT Services Desk and Asset management suite has several capabilities businesses might be searching for and offers a shorter no cost demo, but a lackluster interface signifies it's actually not a healthy for everybody.
SolarWinds options to acquire Samanage for any acquire cost of $350 million in cash or close to $329 million Internet of cash obtained. SolarWinds programs to fund the transaction generally with its present cash stability.
Ultimately, Gordon has shared his feelings about the value of insights and visibility in a full ITIL-Completely ready service desk and asset management Resolution. “Buyers are observing past the basic principles of hardware and software package problems, and thru developing visibility and insights, are locating a larger role inside the organization.
We talked to Doron Gordon, founder & CEO of Samanage, and requested him a few concerns that we hope reveal a little more about Samanage as being a software package and its job in supporting your operate.
Amongst Samanage’s worth propositions is the fact that it lends businesses larger visibility on problems and incidents; well, we think the vendor really should lengthen the visibility pitch to its asset administration.
Thompson continued, “We believe that a robust, sector-leading ITSM Alternative features us A further powerful product or service to improve our power to provide IT pros in organizations of all dimensions whilst meaningfully growing our overall addressable current market, which include further cross-market possibilities inside of our massive and increasing buyer-base of more than three hundred,000 buyers.”
There’s practically nothing exclusive regarding the Awareness Base–lookup, tags, edit, documentation are all regular options–other than to express that it’s backed by a reputable ITIL-compliant backend.
Another, who ever wishes to dig into piles of warranties? We don’t, so we like that Samanage delivers warranty details quickly when we want it.
from the 1990s, but I have also penned for other business know-how publications, such as Computer system Shopper
Samanage is not so well-known and not using a reason. It scored extremely substantial inside our test of assist desk software package services and our our here review group was impressed Together with the characteristics and good quality of assistance supplied by this Resource.
Boosting a different incident opens a blank incident While using the requester's identify immediately populated. Blank fields for being crammed in contain a category and subcategory. This can be the only assist desk application I tested which makes provisions for subcategories.
We weren't ready to exam this function, so ensure to evaluate your self extensively ahead of banking on it.
A superb support desk should make it possible for you not simply to determine into your IT Procedure, but glean insights from knowledge. This really is, in actual fact, one among Samanage’s strong details, Gordon mentioned.